Testimonials Customer Testimonials June 30, 2023 To Whom It May Concern, We are writing this letter to offer our highest recommendation for Rod Collins. We had the pleasure of working with him recently and we can confidently say that he is an exceptional professional with a unique set of qualities that set him apart in his field. Rod has a rare and invaluable quality that makes him truly outstanding – he listens to his clients. During our interactions, we found Rod to be an attentive listener, always taking the time to understand our needs and preferences when it came to purchasing an automobile. This personalized approach allowed him to provide tailored solutions and ultimately helped us find the perfect vehicle. His thoughtfulness and resourcefulness further add to his commendable attributes. Rod goes above and beyond to ensure that his clients have a smooth and satisfactory experience. His extensive knowledge of the automotive industry, particularly the nuances of purchasing vehicles in Mexico, was evident throughout our collaboration. He guided us through the complexities of car registration and the necessary yearly emission control testing, making the entire process effortless and stress-free. One of Rod’s notable strengths is his fluency in both English and Spanish. As a bilingual individual, he effortlessly bridges communication gaps, making it seamless for clients from diverse backgrounds to connect and communicate effectively. This linguistic proficiency is a tremendous asset in the automotive industry, where clear and accurate communication is crucial. We must express our sincere gratitude for the extraordinary assistance Rod provided in purchasing a brand new First Edition Bronco. He arranged test drives in Guadalajara, where he accompanied us, ensuring we had the opportunity to explore various vehicles and make an informed decision. His expertise and support were invaluable, and he patiently addressed every query and concern that we had, making us feel confident about our purchase. In conclusion, we wholeheartedly recommend Rod Collins for any automotive-related services. His professionalism, dedication and client-centered approach make him a remarkably skilled partner in the car-buying journey. Rod’s passion for his work and his commitment to delivering exceptional customer service is truly commendable. Sincerely, Frank Arellano Stan Stump Ajijic, MX July 5th, 2023 When my wife and I first made the move to Mexico, we quickly realized that having four wheels was a must, due to the location of our new home. We did not have much luck with the local buses or taxi drivers. Rod was referred to us by several people in the area who spoke very highly of his level of knowlege and profesionalism. We were most impressed with his responsiveness, attention to detail, and expertise. He not only helped us navigate the process of choosing the right SUV, but he also handled all the paperwork, registration, and helped us understand the many features that came with our new Honda CRV. David & Annie S. July 7th, 2023 Before meeting Rod, I would have never seen my stubborn self owning a Kia Soul. He drove me all over Guadalajara, to different dealers, and helped me test drive a bunch of cars until I found the right fit. What makes Rod unique, on top of his impressive knowledge and attention to detail, is that he actually makes buying a car super easy and even, dare I say it… fun. I cannot say the same thing about buying a car in the States. Rod also helped me with setting up insurance and is who I go to for all my car-related questions and needs. Julie Smith July 7th, 2023 The best car buying experience I have ever been through was all thanks to Rod Collins. I was very specific with the type of car that I wanted to buy (used Mazda CX-5), with the realistic expectation of it taking longer to find. To my surprise, Rod called sooner than I was expecting and found me the perfect car. My 2014 Mazda CX-5 was owned by an expat who put very few miles and routinely serviced it at the dealer. I also purchased this car during the middle of the pandemic when the market was very tight. If you are in the market for a good used car, don’t think twice about contacting Rod and using his services. Tom Conner September 16th, 2023 If you are thinking about buying or selling a car in the Lakeside area, we highly recommend Rod Collins of Lake Chapala Car Experts. We met Rod a couple of years ago and was immediately impressed by his knowledge of auto makes, models, years, dealers and the process of buying in Mexico. We knew that when it was time to buy, we would turn to Rod. But we had no idea how Rod would make the whole process so simple from start to finish! After sending us pictures of prospective cars complete with detailed information, he followed up with us on text and phone and was always responsive when we contacted him. He offered to take us to Guadalajara to test drive two of our choices, but then when we settled on one of the cars, he bought it to our door! The test drive was great with Rod educating us about the car before and during the ride. And the experience was especially enjoyable because of his personal and relaxed nature. We loved the Kia Rio which had been high on our list so we were ready to buy. Before Rod left our house, he helped us take the initial steps to get the process started. Each day after that, Rod was in touch with us and the following week, instead of sending us to DMV in Chapala, his sister, Nicole, picked us up. A chance to get to know her too since she handles the insurance side of the process. Once we arrived at DMV, Rod was waiting for us and to our amazement, all we had to do was sit in the lobby while Rod handled all the paperwork. Once that was complete, he called us up to the counter to sign! Done in less than half an hour!! In high spirits, Rod drove us home and by now, our conversation was that of friends. Telling stories and laughing together. Shortly after Rod dropped us off at home, he was back with Nicole to deliver our freshly washed car! Gathering in our house, Rod went over which documents belong in the glovebox and which ones need to be kept at home–along with other pertinent advice such as what to do in case of an accident. Next the four of us returned to the car while Rod patiently helped us set up the media system which no doubt saved us a lot of time and frustration since the manuel is in Spanish! Then all that was left to do was take pictures and express our many thanks! We absolutely couldn’t have imagined a better experience !! Maridel and Johnnie